COVID-19 UPDATE

Our standard shipping remains relatively unaffected and all orders are processed daily.

Express shipping with Auspost has been delayed by 1-2 business days.

This applies for all orders outside of Australia.

Due to the current global pandemic we are seeing delays of 2-5 weeks on top of the normal international transit times. Please do not place an order if you are not happy to wait.

If you need the items quickly please pay for our DHL Express courier service which will have your order arrive in 2-5 business days for metro areas.

Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Orders over $30 will be shipped for free anywhere in the world.

We ship using our courier services - Fastway and Couriers Please for domestic orders, and DHL eCommerce and Express for international. Shipping times vary:

For orders in Australia:

For regular shipping, east coast orders range from 1-3 business days and west coast from 3-7 business days.For express shipping, east coast is overnight or 1-2 business days for west coast.

For all other countries:

Our economy shipping is $7 or free when you spend over $30. Transit times can vary based on country:

New Zealand: 3-10 business daysUSA/Canada: 5-15 business daysUnited Kingdom: 5-15 business daysEurope: 7-20 business daysAsia: 5-12 business daysRest of world: 10-30 business days

COVID-19 UPDATE: Due to the current global pandemic the above shipping estimates are incorrect, we are seeing delays of 2-5 weeks on top of the above transit times. Please do not place an order if you are not happy to wait. If you need the items quickly please pay for our DHL Express courier service which will have your order arrive in 2-5 business days for metro areas.

All Australian orders are shipped with either Couriers Please, Fastway or Auspost.

International orders are processed with DHL eCommerce and DHL Express

Shoelace Questions

Due to the rectangular shape of the Ultraboost eyelets, metal aglet laces will not fit outright and threading will require modification of the Ultraboost cage to open up the eyelets. The methods that many of our customers have used to safely perform these modifications are detailed below:

Using a 4.0mm drill bit and drilling through the eyelets to make them circular, ORUsing an Allen Key, screwdriver, skewer or similar to temporarily open up the eyelets before threading through the laces, OR uncrimping the metal aglets to reveal a plastic covering underneath which will then allow threading of the laces. Subsequently the metal aglet can be re-attached by sliding it back on and re-crimping using tweezers.

Other

Please see our returns & exchanges policy for a detailed guide on returning or exchanging laces.