Frequently Asked Questions

Yes, we deliver worldwide. Orders are processed daily from our warehouse in Sydney, Australia.

Please note: Orders going to the US will have duties added during checkout and orders going to the EU will have VAT added.

Orders are packed and sent daily with 99% of orders being dispatched within 1 business day (at peak times it can sometimes take 2 business days).

For orders going to Australia:

Our free and standard shipping options generally take 1-5 business days to arrive (for the East Coast of Australia it is usually 1-3 business days).

Our express postage option will generally take 1-2 business days to arrive.

For orders outside of Australia:

Our free and standard shipping options generally take 5-15 business days to arrive.

If you have ordered multiple packs of sneaker cases they can sometimes be split up during delivery and will arrive on different days.

If you have not received everything that you have ordered please reach out to the team with your order number so we can follow up for you.

If you are having any issues with your delivery please reach out to the team with your order number so we can investigate ASAP.

Worldwide shipping is free for any order of $30 or more.

Any order under $30 will incur a shipping fee outlined below:

Australian orders: $9 AUD

International orders: $12 AUD

If you have received your order and you are not happy with it please reach out to the team to discuss your options for a return, refund or exchange.

Any defective items will be replaced free of charge, however, change of mind returns will incur a return shipping fee.

If you have received the wrong products please get in touch with the team so that we can investigate and get the right order out to you ASAP.

When sending an email through please include your order number and a photo of what you have received.

All shoelaces sold on our website are sold as a pair (2 laces) which is enough for a pair of shoes.

Sometimes it may look like there is only one lace in our packaging but once you open the bag you will find two laces wrapped up together.

Please check our size guide for general sizing information or view our brand guide to find the recommended size for each brand and model of sneaker.

If you are unsure please reach out to the team with the particular sneaker (a photo is very helpful too!).