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Returns Policy

Returns & Exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • All refunds will have the $5 flat rate shipping deducted from refund

On top of the requirements above, for exchanges due to change of mind, we require that:

  • The customer, in the package containing the laces returned to us for exchange, also put in a pre-paid postage envelope or parcel post satchel (regular or express as the customer wishes) with the sending and our return address filled out
  • If this is not done we reserve the right to charge a handling, restocking and new postage fee of up to $10 for parcels, or $5 for priority letters.
  • If laces are exchanged for laces of a different kind (for example, plastic aglet to metal aglet) we will either credit the difference in price from the restocking, handling and new sending fee (if exchanging a metal aglet lace for plastic aglet lace), or will require the customer to cover the price difference (if moving from plastic aglet to metal aglet lace) on top of the restocking, handling and new sending fee if applicable

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@lacespace.com.au.

Sale items (if applicable):

Only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded or exhanged.

Shipping
To return your product for refund or exchange, you should mail your product to: LaceSpace, 40 Halley St Five Dock NSW AU 2046, 0422 405 942.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable from your order. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service and purchasing shipping insurance (generally $1.50 per $100 insurance). We don’t guarantee that we will receive your returned item, and if not received, we reserve the right to refuse refund.

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Sizing Chart
ROWS OF EYELETS LACE LENGTH RECOMMENDED SNEAKERS
4 OR LESS

Small

(36 inch)

  • adidas Ultraboosts (through the cage)
  • adidas NMDs (both NMD_R1 and NMD_R2)
  • ASICS Gel Lyte III (untied)
  • Puma Tsugi Shinsei

Includes both rope laces and flat laces for Ultraboosts and NMDs

5 - 6

Small

(36 inch)

Untied

-------

Medium

(43 inch)

Tied

  • adidas Ultraboost (tied with OG length or stacking through primeknit)
  • adidas Yeezy Boost 350 V1 and V2(untied)
  • adidas Y3 Qasa High
  • adidas ZG Boost
  • adidas Pure Boost
  • Nike Flyknit Racer
  • Nike Flyknit Mariah Racer
  • Nike Air Vapormax
  • Nike Janoski and Janoski Max
  • Nike Air Max Zero
  • New Balance 997
  • New Balance 247
  • New Balance 1978
7 - 8

Medium

(43 inch)

Untied

-------

Large

(50 inch)

Tied

  • Nike Air Max 97
  • Nke Air Max 95
  • Nike Air Max 98
  • Nike Air Max 1 (Women)
  • Nike Air Max 90 (Women)
  • Nike Air Max LD-Zero
  • Nike Free Runs
  • ASICS Gel Saga
  • ASICS Gel Lyte V
  • ASICS Gel Respector
  • ASICS GT-2
  • ASICS Gel Kayano Trainer
  • adidas ZX Flux
  • adidas Tubular
  • adidas Yeezy Boost 350 V1 and V2
  • New Balance 996
  • New Balance 997
  • New Balance 998
  • New Balance 1500
  • Puma Blaze of Glory

The majority of running shoes will be in this range.

9 -10

Large

(50 inch)

  • Nike Air Presto (though fewer eyelets, these are widely laced)
  • Nike Air Max 1
  • Nike Air Max 90
  • Nike Air Force 1 Lows
  • Nike Dunk Lows
  • Any Nike Air Jordan from the Air Jordan III (untied)
  • adidas Stan Smith (inc Raf Simons)
  • adidas Superstar
  • adidas Ultraboost (stacking through the primeknit)
  • adidas Yeezy Boost 750
  • ASICS Gel Lyte V
  • Rick Owens Ramones Lows
11 +

X-Large

(63 inch)

  • Nike Air Jordan I
  • Nike Foamposites
  • Nike Dunk Highs
  • Nike Air Force 1 Highs
  • Rick Owens Ramone Highs
  • Any other Air Jordan where you want to tie
  • Most high-top basketball shoes (KDs, LeBrons, Currys, Kyries, Kobes).

 

This sizing chart is a guide only and is flexible depending on how you thread your laces. For those you enjoy tight threading, our recommended "untied" versions may be appropriate for tying. For those who enjoy particularly loose threading, a larger length may be more appropriate. It will also depend on the size of the shoe (for example some smaller Ultraboosts would be recommended as 36 inch, but larger ones as 45")

The best way to check a rough appropriate length is to measure the current laces in your shoes.